Tata Consultancy Services (TCS) announced a collaboration with Salesforce to harness the potential of AI for clients who are in the manufacturing and semiconductor industry. This strategic collaboration will foster AI solutions for sales and operation teams. The aim is to enhance customer engagement and efficiency in operations.
TCS has introduced three crucial initiatives. Introducing the Semiconductor Sales Accelerator, a tool to gain data-driven insights and boost sales performance. Another initiative to equip the sales representatives is the Seller for the Future. This approach will give personalized recommendations, analytics, and real-time insights to empower the sales teams to make more informed decisions. The third initiative is built to support the field technicians. This initiative will give real-time information and optimized scheduling for on-site efficiency.
The inclusion of AI will empower sales and service processes benefiting the semiconductor chip suppliers. The AI analytics will align production according to the market trends. This will help the suppliers to align productions. Consistent and real-time monitoring helps to identify the disruptions and rectify those in the supply chain. This collaboration of TCS and Salesforce highlights the integration of AI in the business and manufacturing sector. Enabling several options to
Prashant Shirgur, Global Head of Enterprise Solutions at TCS expressed in the release “In today’s fast-paced semiconductor market, access to accurate, real-time information is essential for sales success, and TCS is committed to equipping clients with the insights they need to efficiently grow their business. TCS Crystallus on Salesforce equips sales teams with the intelligent tools they need to engage customers with confidence, shorten sales cycles, and drive revenue growth.”
“Leveraging TCS’ extensive industry expertise, deep knowledge of complex data landscapes, and the power of TCS Crystallus™ on Salesforce, combined with Salesforce’s leading CRM capabilities, we enable customers to harness advanced Vector Database solutions for AI-powered insights.” says Indira Gillingham, Vice President of Alliances in Salesforce.
